FAQs

How does the service work?

Simply book your ride through the Dubai Bus On Demand app (available on iOS and Android). Select your pick-up and drop-off points, and pay easily using your credit card or Nol Card. You’ll share the ride with other passengers heading in the same direction.

Where do I get picked up and dropped off?

The service operates from corner to corner within the zone or connects to the nearest metro station, so there are no fixed routes or bus stops. We’ll pick you up from a location close to you and drop you off at your requested destination. Depending on your location, we may ask you to walk a few meters. The app will guide you to your pick-up point, ensuring that even with multiple pickups, there are no lengthy detours.

Are these vehicles safe?

Yes, these vehicles are registered at RTA.

How can I register & download the app?

The Bus on Demand app is available for both iOS and Android. It’s free to download on the App Store and Google Play Store, so start riding today!

How can I register?

If this is your first time using the app, you’ll need to create an account before you can log in and book a ride.

1. Click on the ‘Sign Up’ button on the home screen of the app.
2. Enter the requested information on the first page of the screen.
3. Click ‘Next’ to move to the second page. If you were referred by a friend, you can enter their promo code into the ‘Promo Code’ box by clicking on the blue ‘Redeem your promo code’ option.

Once all of this is completed, press ‘Join’ and you’ll be ready to ride.

Why does this service need my credit/debit card number?

When you sign up for Bus on Demand, we ask for a credit or debit card to make your trips simple and hassle-free. We do not accept cash payments. You can pay using any credit/debit card or your Nol card. Each time you take a ride, the fare is automatically charged, and the amount will be deducted accordingly.

Can I book Dubai Bus on Demand from anywhere to anywhere in Dubai?

No, Dubai Bus on Demand is available within specific zones. The service operates in Al Barsha, Al Nahda, Al Karama, Al Mankhool, Al Rigga, Business Bay, Barsha Heights, Downtown Dubai, Dubai Silicon Oasis, Dubai Academic City, DIFC, Oud Metha and Port Saeed zones.

Can I request a specific time for my pickup?

Bus on Demand operates on an on-demand basis only. Simply book a ride a few minutes before you need to leave, and we’ll connect you with a bus in real time.

How do I know which bus is mine?

When you book your ride, we’ll display information about the bus coming to pick you up directly on the ride screen. This will include the bus number plate.

When your bus approaches, we’ll send you the number plate information. All buses feature our logo and are easy to spot.

Are my details safe and protected?

Yes.

How can I provide general feedback?

You can fill out the feedback screen upon completion of your ride or email us anytime at contact@thebusondemand.com.

How do I retrieve something left on a bus?

As soon as you realise an item is missing, please notify us by emailing contact@thebusondemand.com. Once we confirm that the item has been found, we will inform you and arrange the pick up.

Can I change my destination once on the bus?

While we strive to accommodate all requests during each ride, if a change would cause delays for other passengers already on board or awaiting pickup, we are unable to accommodate requests to change drop-off points. If you haven’t boarded yet, you can cancel the ride and re-book with the new destination.

Where can I see my past rides and purchases?

You can view any past rides and purchases right in your app under ‘Menu’ – ‘History.’

My driver left without me?

If you were marked as a ‘No Show’ and still need a ride, please re-book directly in your app and send us an email so we can investigate what went wrong. If your app indicates that you were picked up erroneously, please reach out to us through the “Contact Us” link in the app so we can cancel that ride and assist you in re-booking.

Can my child ride with me?

Children under 13 are welcome on our buses if accompanied by an adult.

How much do I pay for my child?

Other than infants, all passengers, including children, are required to pay for using the Bus on Demand services. The +1 fares will apply to all passengers, including children who are accompanied by a full fare-paying adult and pre-booked through the app as a group.

Can I eat and drink on the bus?

We understand that you’re on the go, but please help us keep our buses clean and fresh by avoiding bringing food and drinks on board.

Can I bring luggage/buggies/personal items on my bus?

Dubai Bus on Demand is a shared transport service operating with smaller-capacity vehicles. To ensure
the comfort and safety of all passengers, we kindly request that personal belongings be limited to one
piece of small luggage or a reasonably sized bag. Large items may be accommodated at the driver’s discretion, depending on space availability.

Can I add an extra passenger +1 or +2 or +3?

Yes, please ensure to add the correct passenger count before confirming your booking. Once the ride is booked, you won’t be able to make any changes to the ride details.

How many passengers can I book?

You can book up to 6 riders.

How much do I pay for the trip?

The trip within the zone will cost AED 5, and interzonal trips start from AED 7. Additional passengers will be charged AED 4 each.

What is Interzone ride?

An Interzone ride refers to a trip where a passenger travels between adjacent zones within the designated Dubai Bus On Demand service areas.

Which zones are Interzones?

Dubai Silicon Oasis – Dubai Academic City AED 7

Downtown Dubai – Business Bay AED 7

Al Barsha 1,2 & 3 – Barsha Heights AED 5 *Promotional Fare

Al Karama – Oud Metha AED 5 *Promotional Fare

Al Karama – Al Mankhool AED 5 *Promotional Fare

Al Rigga – Port Saeed AED 5 *Promotional Fare

How many friends and family can I refer?

You can refer as many family and friends as you like.

How can I reset my password?

You can either log in to the Dubai Bus on Demand app and click on “Forgot password”; or you can mail us at contact@thebusondemand.com.

Is there a special area for Ladies? Also, we want to know about the People of determination.

We have priority seating for senior citizens and women with babies. Currently, we do not have a designated area for people with disabilities.

I have been overcharged?

Please contact our customer care at contact@thebusondemand.com.

Can I call to check the schedule timing in case of a delay?

Our app operates on advanced algorithms to provide real-time updates. For any further assistance, please contact customer care at contact@thebusondemand.com.

Zero Tolerance Policy

Bus on Demand has a strict Zero Tolerance policy regarding inappropriate behaviour by drivers towards passengers. If you believe the driver is behaving inappropriately, making you feel uncomfortable or unsafe, or engaging in unlawful conduct, please ask the driver to end the trip immediately. Please provide feedback using the Bus on Demand app or email us at contact@thebusondemand.com to report the issue. If you feel you are in immediate danger, please contact the police directly by calling 999.