Last Updated Date: January 2020
Effective Date: Jan 2020
Scope and Application
Collection of Information
Information You Provide to Us
We collect the information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include your name, email address, phone number, profile picture, payment method, financial and credit card information, and other information you choose to provide.
Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the machine address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”).
We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the feature, you will be asked to consent to your data being used for this purpose.
Information We Collect from Other Sources
We may also receive information from other sources and combine that with Personal Data we receive from you or collected through our Services. For example:
Use of Personal Data
We may use Personal Data which you provide to us, or we collect from you to:
Storage and Transfer of Personal Data
Sharing of Personal Data
Through Our Services
We may share your Personal Data:
Other Important Sharing
We may share your Personal Data;
Marketing and Opting Out
The Bus On Demand provides Users with the opportunity to opt-out of receiving communications from our partners and us at the point where we request information about the visitor. You have the option to ask us not to process your Personal Data for marketing purposes, and to remove it from our database, to not receive future communications or to no longer receive our Services.
Your profile is password-protected so that only you and authorized Via employees to have access to your account information. UT staff will never proactively reach out to you and ask for any personal account information, including your password.
If you are accessing or using products or services provided by RTA, this section applies to you.
Via has been engaged by United Trans (a subsidiary of Al Serkal group) and Dubai Road and Transport Authority to provide this service in support of its business. As a result, UT or RTA may be required to receive, store, generate or otherwise process your personal data on behalf of Via and to enable you to access or use the products or services provided by Via. To the fullest extent permitted under applicable laws, including the applicable data protection laws, Via shall have no liability under or in connection with the receipt, storage or otherwise processing of your personal data.
Each time you access or use the products or services provided by us with information, by doing so, you accept and consent to the practices described in this notice.
If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how we process your personal data, please contact us at firstname.lastname@example.org