FAQ's

How does the service work?

You can request a ride, select your pick-up and drop-off points and pay directly using your credit card through an app (for iPhone or Android) or your Nol Card. You will join other passengers are travelling in the same direction as you.

Where do I get picked up and dropped off?

The service operates from corner to corner within the zone and connects to nearest metro station, so there are no fixed routes or bus stops. We’ll pick you up from a location that is close to you and drop you off within of your requested destination. Depending on your location, we may ask you to walk a few meters. The App will guide you to your pick up point. This helps us ensure that even with multiple pickups, there are no lengthy detours.

Are these vehicles safe?

Yes, these vehicles are registered at RTA.

How can I register & download the app?

Bus on Demand app is available for both iPhone and Android. It’s free to download in the App Store and Google Play store, so get riding today.

How can I register?

If this is your first time using the app, you’ll need to create an account before you can log in and book a ride.

STEP 1: Click on the ‘Sign Up’ button on the home screen of the app.

STEP 2: Enter the requested information on the first page of this screen.

STEP 3: Click ‘Next’ to move to the second page. If you were referred by a friend, you can enter their personal promo code into the ‘Promo Code’ box by clicking on the blue ‘Redeem your promo code’ option.

Once all of this is completed, press ‘Join’ and you’ll be ready to ride.

Why does this service need my credit/debit card number?

When you sign up for Bus on Demand, we ask you for a credit or debit card so that you never need to worry about having cash. You can use any credit/debit card to pay for a ride or you can pay by Nol card. Each time you take a ride we automatically charge your card on file and automatically ride amount get deducted

How old do I have to be to use Bus on Demand?

16+

Can I request a specific time for my pickup?

Bus on Demand operates on-demand only. Just book a ride a few minutes before you need to leave, and we’ll connect you with a bus in real-time.

How do I know which bus is mine?

When you book your bus, we’ll list the information about the bus coming to pick you up directly on the ride screen. This will include the number plate as well as the type of bus.

When your bus approaching, we’ll send you the number plate information for your bus. All buses feature our logo and will be easy to spot.

Are my details safe and protected?

Yes.

How can I provide general feedback?

You can fill out the feedback screen upon completion of your ride or email us at contact@thebusondemand.com anytime.

How do I retrieve something left on a bus?

As soon as you realize an item is missing, please let us know by emailing us at contact@thebusondemand.com. Once we confirm that the item has been found, we will let you know when to pick it up at our depot.

Can I change my destination once on the bus?

While we aim to please on every ride, in the event that a change would delay another passenger in the bus or one awaiting pickup, we can’t accommodate requests for changes to dropoffs. If you haven’t gotten on board yet, just cancel the ride and re-book with the new destination.

Where can I see my past rides and purchases?

You can view any past rides and purchases right in your app under ‘Menu’ – ‘History.’

My driver left without me?

If you were marked as a ‘No Show’ and you still need a ride, please re-book directly in your app, and send us an email so we can look into what went wrong.

If your app is indicating that you were picked up, please send an SMS to our Live Support Team directly by replying to any message we have sent you, so we can cancel that ride and make sure you are able to re-book.

Can my child ride with me?

Children under 13 are welcome in our buses if accompanied by an adult.

Can I eat and drink on my bus?

We know that you are on the go, but please help us keep our buses clean and fresh and avoid bringing food and drinks.

Can I bring luggage/buggies/personal items on my bus?

Buses are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag. Think of it this way – if the passenger who showed up before you had the same-sized item and the bus was at full capacity, would there also be space for your item? If the answer is no, then we can’t guarantee we’ll be able to take you and your item on board.

ops, I forgot to press +1 or +2 or +3!

No problem! simply send us a quick message by replying to one of your text messages and we will be happy to change your booking for you as long as places are still available in the vehicle. if the vehicle is fully booked, we might have to ask you to make another booking.

How many passengers I can book?

You can book up to 6 riders

How many friends and family I can refer to?

you can refer as many as family and friends and enjoy extra free rides.

Head to the app menu, tap Free Rides and enjoy!

How can I reset my password?

You can either log in to Bus on Demand app & click on “Forgot password” and follow the instructions or you can mail us at contact@thebusondemand.com

Oops! I forgot my item on the bus.

Do not worry your item is safe and it will be returned to UT depot. Contact contact@thebusondemand.com for further details

Is there is a special area for Ladies? Also, we want to know if People of determination.

We have priority sitting for senior citizens, women with babes and but we do not have a special area for people of determination.

Have I been overcharged?

Please contact our customer care at contact@thebusondemand.com

Can I call to check the schedule timing in case of the delay?

Our app works on very smart algorithms and updates you on-time information. If still there is any issue you can contact customer care at contact@thebusondemand.com

Zero Tolerance Policy

Bus on Demand has a strict Zero Tolerance policy. Bus on Demand service platform nor do we tolerate inappropriate behaviour by drivers towards passengers. If you believe that your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 999. After the ride has concluded, please provide feedback using the Bus on Demand app, reply to the SMS message confirmation of your ride, or email us at contact@thebusondemand.com to report the issue.

Service Information

Saturday – Wednesday : 5AM-midnight
Thursday: 5am-1am    Friday: 10am-1am